Refund policy
Return Policy
Return Time Frame:
- Customers can return products within 30 days of purchase.
Return Conditions:
- Products must be unopened and unused to be eligible for a return.
Non-Returnable Items:
- All products are eligible for return if they meet the aforementioned conditions.
Return Shipping Costs:
- Customers are responsible for the cost of return shipping.
Refunds, Exchanges, and Store Credits:
- We offer refunds, exchanges, or store credit on a case-by-case basis.
Return Process:
- To initiate a return, please contact us at threepeaksmaple@gmail.com. Include as much detail about the order as possible and email us from the same email address used to purchase the order.
Damaged or Defective Products
Reporting Damages:
- If you receive a damaged or defective product, please reach out to us at threepeaksmaple@gmail.com. Include photos of the damage when contacting us.
Replacements:
- Damaged or defective products will be replaced on a case-by-case basis.
Refund Process
Processing Time:
- Refunds are processed within 3 to 5 business days upon receiving the return.
Refund Method:
- Refunds will be issued using the original payment method or as store credit, depending on the situation and customer preference.
Customer Support
Contact Information:
- For inquiries about shipping or returns, please email us at threepeaksmaple@gmail.com.
Hours of Operation:
- Our customer support team is available Monday to Friday, from 9 AM to 5 PM CT.
